{"id":"https:\/\/openalex.org\/W2034272063","doi":"https:\/\/doi.org\/10.1109\/hicss.2010.372","title":"The Effect of Interactivity between Knowledge Intensive Business service (KIBS) Firms and Customers on Innovations in KIBS Firms","display_name":"The Effect of Interactivity between Knowledge Intensive Business service (KIBS) Firms and Customers on Innovations in KIBS Firms","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https:\/\/openalex.org\/W2034272063","doi":"https:\/\/doi.org\/10.1109\/hicss.2010.372","mag":"2034272063"},"language":"en","primary_location":{"id":"doi:10.1109\/hicss.2010.372","is_oa":false,"landing_page_url":"https:\/\/doi.org\/10.1109\/hicss.2010.372","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 43rd Hawaii International Conference on System Sciences","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https:\/\/openalex.org\/A5100613934","display_name":"Yong Jin Kim","orcid":"https:\/\/orcid.org\/0000-0001-6697-7488"},"institutions":[{"id":"https:\/\/openalex.org\/I148751991","display_name":"Sogang University","ror":"https:\/\/ror.org\/056tn4839","country_code":"KR","type":"education","lineage":["https:\/\/openalex.org\/I148751991"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Yong Jin Kim","raw_affiliation_strings":["Sogang University, South Korea","Sogang Univ., Seoul (South Korea)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sogang University, South Korea","institution_ids":["https:\/\/openalex.org\/I148751991"]},{"raw_affiliation_string":"Sogang Univ., Seoul (South Korea)","institution_ids":["https:\/\/openalex.org\/I148751991"]}]},{"author_position":"middle","author":{"id":"https:\/\/openalex.org\/A5073930384","display_name":"Ki-Chan Nam","orcid":"https:\/\/orcid.org\/0000-0001-5128-5227"},"institutions":[{"id":"https:\/\/openalex.org\/I148751991","display_name":"Sogang University","ror":"https:\/\/ror.org\/056tn4839","country_code":"KR","type":"education","lineage":["https:\/\/openalex.org\/I148751991"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Kichan Nam","raw_affiliation_strings":["Sogang University, South Korea","Sogang Univ., Seoul (South Korea)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sogang University, South Korea","institution_ids":["https:\/\/openalex.org\/I148751991"]},{"raw_affiliation_string":"Sogang Univ., Seoul (South Korea)","institution_ids":["https:\/\/openalex.org\/I148751991"]}]},{"author_position":"middle","author":{"id":"https:\/\/openalex.org\/A5007975460","display_name":"Nam Hee Lee","orcid":null},"institutions":[{"id":"https:\/\/openalex.org\/I148751991","display_name":"Sogang University","ror":"https:\/\/ror.org\/056tn4839","country_code":"KR","type":"education","lineage":["https:\/\/openalex.org\/I148751991"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Nam Hee Lee","raw_affiliation_strings":["Sogang University, South Korea","Sogang Univ., Seoul (South Korea)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sogang University, South Korea","institution_ids":["https:\/\/openalex.org\/I148751991"]},{"raw_affiliation_string":"Sogang Univ., Seoul (South Korea)","institution_ids":["https:\/\/openalex.org\/I148751991"]}]},{"author_position":"last","author":{"id":"https:\/\/openalex.org\/A5088763285","display_name":"Myung Song Yim","orcid":null},"institutions":[{"id":"https:\/\/openalex.org\/I148751991","display_name":"Sogang University","ror":"https:\/\/ror.org\/056tn4839","country_code":"KR","type":"education","lineage":["https:\/\/openalex.org\/I148751991"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Myung Song Yim","raw_affiliation_strings":["Sogang University, South Korea","Sogang Univ., Seoul (South Korea)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sogang University, South Korea","institution_ids":["https:\/\/openalex.org\/I148751991"]},{"raw_affiliation_string":"Sogang Univ., Seoul (South Korea)","institution_ids":["https:\/\/openalex.org\/I148751991"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https:\/\/openalex.org\/I148751991"],"apc_list":null,"apc_paid":null,"fwci":0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.22945431,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"4","issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https:\/\/openalex.org\/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https:\/\/openalex.org\/subfields\/1406","display_name":"Marketing"},"field":{"id":"https:\/\/openalex.org\/fields\/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https:\/\/openalex.org\/domains\/2","display_name":"Social Sciences"}},"topics":[{"id":"https:\/\/openalex.org\/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https:\/\/openalex.org\/subfields\/1406","display_name":"Marketing"},"field":{"id":"https:\/\/openalex.org\/fields\/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https:\/\/openalex.org\/domains\/2","display_name":"Social Sciences"}},{"id":"https:\/\/openalex.org\/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9975000023841858,"subfield":{"id":"https:\/\/openalex.org\/subfields\/1802","display_name":"Information Systems and Management"},"field":{"id":"https:\/\/openalex.org\/fields\/18","display_name":"Decision Sciences"},"domain":{"id":"https:\/\/openalex.org\/domains\/2","display_name":"Social Sciences"}},{"id":"https:\/\/openalex.org\/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9965999722480774,"subfield":{"id":"https:\/\/openalex.org\/subfields\/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https:\/\/openalex.org\/fields\/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https:\/\/openalex.org\/domains\/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https:\/\/openalex.org\/keywords\/interactivity","display_name":"Interactivity","score":0.898909330368042},{"id":"https:\/\/openalex.org\/keywords\/blueprint","display_name":"Blueprint","score":0.827965259552002},{"id":"https:\/\/openalex.org\/keywords\/business","display_name":"Business","score":0.7449012398719788},{"id":"https:\/\/openalex.org\/keywords\/service-innovation","display_name":"Service innovation","score":0.6206699013710022},{"id":"https:\/\/openalex.org\/keywords\/knowledge-management","display_name":"Knowledge management","score":0.5971296429634094},{"id":"https:\/\/openalex.org\/keywords\/service","display_name":"Service (business)","score":0.5855664014816284},{"id":"https:\/\/openalex.org\/keywords\/marketing","display_name":"Marketing","score":0.46388205885887146},{"id":"https:\/\/openalex.org\/keywords\/process","display_name":"Process (computing)","score":0.45007941126823425},{"id":"https:\/\/openalex.org\/keywords\/survey-data-collection","display_name":"Survey data collection","score":0.42718902230262756},{"id":"https:\/\/openalex.org\/keywords\/industrial-organization","display_name":"Industrial organization","score":0.36653417348861694},{"id":"https:\/\/openalex.org\/keywords\/computer-science","display_name":"Computer science","score":0.10694032907485962},{"id":"https:\/\/openalex.org\/keywords\/engineering","display_name":"Engineering","score":0.0684867799282074},{"id":"https:\/\/openalex.org\/keywords\/world-wide-web","display_name":"World Wide Web","score":0.06306639313697815}],"concepts":[{"id":"https:\/\/openalex.org\/C144430266","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q839721","display_name":"Interactivity","level":2,"score":0.898909330368042},{"id":"https:\/\/openalex.org\/C155911762","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q422321","display_name":"Blueprint","level":2,"score":0.827965259552002},{"id":"https:\/\/openalex.org\/C144133560","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q4830453","display_name":"Business","level":0,"score":0.7449012398719788},{"id":"https:\/\/openalex.org\/C3307092","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q6532095","display_name":"Service innovation","level":3,"score":0.6206699013710022},{"id":"https:\/\/openalex.org\/C56739046","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q192060","display_name":"Knowledge management","level":1,"score":0.5971296429634094},{"id":"https:\/\/openalex.org\/C2780378061","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q25351891","display_name":"Service (business)","level":2,"score":0.5855664014816284},{"id":"https:\/\/openalex.org\/C162853370","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q39809","display_name":"Marketing","level":1,"score":0.46388205885887146},{"id":"https:\/\/openalex.org\/C98045186","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q205663","display_name":"Process (computing)","level":2,"score":0.45007941126823425},{"id":"https:\/\/openalex.org\/C198477413","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q7647069","display_name":"Survey data collection","level":2,"score":0.42718902230262756},{"id":"https:\/\/openalex.org\/C40700","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q1411783","display_name":"Industrial organization","level":1,"score":0.36653417348861694},{"id":"https:\/\/openalex.org\/C41008148","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q21198","display_name":"Computer science","level":0,"score":0.10694032907485962},{"id":"https:\/\/openalex.org\/C127413603","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q11023","display_name":"Engineering","level":0,"score":0.0684867799282074},{"id":"https:\/\/openalex.org\/C136764020","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q466","display_name":"World Wide Web","level":1,"score":0.06306639313697815},{"id":"https:\/\/openalex.org\/C78519656","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q101333","display_name":"Mechanical engineering","level":1,"score":0},{"id":"https:\/\/openalex.org\/C33923547","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q395","display_name":"Mathematics","level":0,"score":0},{"id":"https:\/\/openalex.org\/C111919701","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q9135","display_name":"Operating system","level":1,"score":0},{"id":"https:\/\/openalex.org\/C105795698","wikidata":"https:\/\/www.wikidata.org\/wiki\/Q12483","display_name":"Statistics","level":1,"score":0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109\/hicss.2010.372","is_oa":false,"landing_page_url":"https:\/\/doi.org\/10.1109\/hicss.2010.372","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 43rd Hawaii International Conference on System Sciences","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6499999761581421,"id":"https:\/\/metadata.un.org\/sdg\/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https:\/\/openalex.org\/W1489109817","https:\/\/openalex.org\/W1537543935","https:\/\/openalex.org\/W1553294450","https:\/\/openalex.org\/W1554940969","https:\/\/openalex.org\/W1604915666","https:\/\/openalex.org\/W1774460361","https:\/\/openalex.org\/W1968803532","https:\/\/openalex.org\/W1979056716","https:\/\/openalex.org\/W1984200555","https:\/\/openalex.org\/W1987258130","https:\/\/openalex.org\/W1992324015","https:\/\/openalex.org\/W1992916144","https:\/\/openalex.org\/W2010440480","https:\/\/openalex.org\/W2011966073","https:\/\/openalex.org\/W2012922584","https:\/\/openalex.org\/W2027262949","https:\/\/openalex.org\/W2029483732","https:\/\/openalex.org\/W2035303902","https:\/\/openalex.org\/W2056616929","https:\/\/openalex.org\/W2059702009","https:\/\/openalex.org\/W2064039496","https:\/\/openalex.org\/W2076374487","https:\/\/openalex.org\/W2109526980","https:\/\/openalex.org\/W2118122214","https:\/\/openalex.org\/W2125752931","https:\/\/openalex.org\/W2132454116","https:\/\/openalex.org\/W2134215596","https:\/\/openalex.org\/W2147764398","https:\/\/openalex.org\/W2151513783","https:\/\/openalex.org\/W2151789497","https:\/\/openalex.org\/W2160449301","https:\/\/openalex.org\/W2404330268","https:\/\/openalex.org\/W2549268342","https:\/\/openalex.org\/W2610302088","https:\/\/openalex.org\/W3013114114","https:\/\/openalex.org\/W3022793854","https:\/\/openalex.org\/W3122322539","https:\/\/openalex.org\/W3125349837","https:\/\/openalex.org\/W3149491662","https:\/\/openalex.org\/W4229926512","https:\/\/openalex.org\/W4256346100","https:\/\/openalex.org\/W4285719527","https:\/\/openalex.org\/W4388147587","https:\/\/openalex.org\/W6629229118","https:\/\/openalex.org\/W6637896986","https:\/\/openalex.org\/W6676262206","https:\/\/openalex.org\/W6775263623","https:\/\/openalex.org\/W6987120077"],"related_works":["https:\/\/openalex.org\/W2319020389","https:\/\/openalex.org\/W2001821990","https:\/\/openalex.org\/W2747851897","https:\/\/openalex.org\/W1975913006","https:\/\/openalex.org\/W2384575798","https:\/\/openalex.org\/W4240086805","https:\/\/openalex.org\/W1513662110","https:\/\/openalex.org\/W2063506784","https:\/\/openalex.org\/W2265189214","https:\/\/openalex.org\/W2013411520"],"abstract_inverted_index":{"It":[0],"is":[1,27,41,52,68],"now":[2],"well":[3],"established":[4],"that":[5,116],"innovation":[6,30,65,124],"and":[7,24,48,79,94],"knowledge":[8,26],"management":[9],"can":[10],"improve":[11],"firm's":[12],"performance.":[13,99],"However,":[14],"questions":[15],"like":[16],"what":[17,40],"kind":[18],"of":[19,57,86,123,136,140],"factors":[20],"affect":[21],"the":[22,42,55,70,84,110,137],"innovations":[23,47,90],"how":[25,49],"related":[28],"to":[29,133],"remain":[31],"largely":[32],"uninvestigated.":[33],"In":[34],"this":[35,50],"study,":[36],"we":[37],"partially":[38],"examine":[39,83],"key":[43],"factor":[44,51],"for":[45],"facilitating":[46],"formed":[53],"in":[54,66,88,91,142],"case":[56],"Knowledge":[58],"Intensive":[59],"Business":[60],"Services":[61],"(KIBS)":[62],"firms.":[63,81,127],"The":[64,113],"services":[67],"often":[69],"result":[71],"from":[72,103],"a":[73,120,131],"collaborative":[74],"process":[75],"between":[76],"KIBS":[77,92,126],"firms":[78,93,108],"client":[80],"We":[82,100],"role":[85,139],"interactivity":[87,117],"shaping":[89],"subsequent":[95],"impact":[96],"on":[97],"firm":[98],"collected":[101],"data":[102],"91":[104],"IT":[105],"Service":[106],"Management":[107],"through":[109],"survey":[111],"method.":[112],"results":[114],"show":[115],"may":[118],"be":[119],"significant":[121],"indicator":[122],"within":[125],"This":[128],"study":[129],"provides":[130],"blueprint":[132],"further":[134],"investigation":[135],"critical":[138],"service":[141,143],"science":[144],"perspectives.":[145]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}