Worldwide Hospitality and Tourism Themes Vol. 7 No. 4, Aug 2015
Purpose – The purpose of this paper is to explore the issues and potential in using the participa... more Purpose – The purpose of this paper is to explore the issues and potential in using the participatory approach to help sustain the fairs and festivals of small and medium towns and tap into their tourism potential.
Design/methodology/approach – An annual fair held in Sohna, a small town of Haryana, part of the District Gurgaon that has shown an exponential decadal urban growth rate, has been taken as a case to reflect on the context of small towns in India.
Findings – Due to out-migration and weakening of local indigenous population and change in occupation patterns, there is threat to continuity of the fairs and festivals. The processes revolving
around the urban fairs and festivals are driven though participation of various local stakeholders and mechanisms; hence, any attempts at strengthening or sustaining these need to stem from understanding of the various participants and their roles.
Practical implications – An understanding of the possibilities and issues in organising the fairs and festivals through stakeholder engagement can help develop solutions to sustain these, enabling cultural continuity and positive economic impact on the various stakeholders.
Originality/value – This paper creates a discussion on sustaining the little known cultural wealth of small and medium towns in Haryana among all local and external stakeholders with focus on fairs and festivals.
Keywords: Cultural tourism, Stakeholder engagement, Participatory approach,
Cultural and economic sustainability, Tourism potential, Rapid urbanization, Small and medium towns
Paper type Research paper
Introduction
Managing Sustainability in the Hospitality and Tourism Industry: Paradigms and Directions for the Future, 2014
A sustainable tourist destination is one that ensures the continuity of its natural and cultural ... more A sustainable tourist destination is one that ensures the continuity of its natural and cultural resources, along with being socially and economically viable. While the market forces represent commercial viability concerns, it is imperative that long-term goals are set for destination development that enable sustaining of the very cultural and natural resources that make the destinations unique. Economic leakages and insensitive development dilute the positive environmental, cultural and socioeconomic impacts, resulting in an adverse effect on sustainability at large. There is a contrast between the developed and developing world in terms of role played by government versus private
investments in providing or facilitating infrastructure, services and facilities that are critical for tourist destination creation and development. It is imperative that the challenges be understood and solutions found that focus
on a long-term sustainable approach, rather than short-term gains. The case studies bring out the various issues and approaches that can help get an overview of the current scenario with respect to tourism destination development. The success achieved by certain destinations, though true to their own unique contexts, can guide and inspire others to
emulate those practices that are relevant for them and be driven to seek their own unique solutions.
The process of preparation of City Development Plans (CDP) initiated under the Jawaharlal Nehru N... more The process of preparation of City Development Plans (CDP) initiated under the Jawaharlal Nehru National Mission for Urban Renewal (JNNURM) was picked up by the Madhya Pradesh Government as it commissioned the Plan preparation for all urban areas in the State. Mandav, better known as Mandu, is one such town of Madhya Pradesh that is also on the UNESCO World Heritage Tentative List since 1998 as ‘Group of Monuments at Mandu’. The process of plan preparation has given impetus to documentation, stakeholder consultations, analysis of proposals for the small town. It also provided an opportunity to understand the context in a holistic manner, bringing up a number of aspects related to World Heritage conservation and development through the course requiring in depth contemplation and prioritisation.
Global Competitiveness and Corporate Governance Imperatives in Emerging Economies, 2013
India is rich in cultural heritage resources that need to be integrated in the mainstream develop... more India is rich in cultural heritage resources that need to be integrated in the mainstream development process. The growing economy entails a strong corporate presence and the social responsibility programmes of these, offer the opportunity of engagement with the cultural heritage sector, aimed towards sustainable development, in turn preserving and promoting the cultural heritage of our country. Global examples have demonstrated how the objectives of CSR and heritage preservation can converge in an effective manner. While Indian corporate entities have also shown this engagement to some extent, a number of government schemes fostering public private participation have not received the acceptance of private corporations. An exploration of the global and national examples where CSR has caused a direct impact on heritage protection and continuity pave the way capitalisation of corporate engagement in the heritage sector. Further research opportunities exist in the area that can suggest possible answers for successful participatory models and encourage private corporations to get involved in the process of appropriate heritage conservation and management.
Technology, Internationalization & Customer Experiences: Proceedings of 5th International Conference on Services Management, 2011
The City Palace Complex, Udaipur is a heritage property being used as a museum that has undergone... more The City Palace Complex, Udaipur is a heritage property being used as a museum that has undergone a detailed planning exercise through an international grant, with implemented and proposed initiatives. Taking this as a case study, the planning and implementation frameworks for guiding development and management of the property have been analysed and an attempt has been made to establish
the link between service enhancements and sustainability of cultural heritage properties. The quality gap model has been applied to the services provided in the Palace Complex, to establish a systematic process for ensuring customer satisfaction. Customer satisfaction is further linked to sustainability by analysing current visitor and financial data trends. The case study illustrates an exemplary process of developing frameworks for guiding management and development of a cultural heritage site. Heritage properties are resources that can act as means of sustaining the cultural heritage and local economies, if developed and managed with appropriate guiding frameworks and management tools. It can be concluded that service enhancements in cultural heritage resources can act as means of sustaining the resources, boosting the local economy and generating livelihoods. The study encourages heritage property owners and entrepreneurs to invest on service enhancements in heritage resources and urges management and service industry professionals to understand the need and process of applying management tools and frameworks in such cases.
Context: Built, Living and Natural, Special Issue on Museums, 2011
In most Western cities, informal markets are seen as contributors to the vibrancy and culture. In... more In most Western cities, informal markets are seen as contributors to the vibrancy and culture. In India, these are perceived as urban eyesores that have to be 'dealt' with. The three informal markets of Delhi, like living museums, had deep historical and cultural roots to the sites, harboured skills and enabled the continuity of traditions and provided a
source of livelihood for several thousands. An attempt was made by the Genda Phool Project to expand the meaning and relevance of the markets and rescue them from being relocated to the outskirts of the city. But the eventual removal of the markets reemphasises the urgent need to debate
what constitutes and how to preserve urban cultural identity and assets.
Worldwide Hospitality and Tourism Themes Vol. 7 No. 4, Aug 2015
Purpose – The purpose of this paper is to explore the issues and potential in using the participa... more Purpose – The purpose of this paper is to explore the issues and potential in using the participatory approach to help sustain the fairs and festivals of small and medium towns and tap into their tourism potential.
Design/methodology/approach – An annual fair held in Sohna, a small town of Haryana, part of the District Gurgaon that has shown an exponential decadal urban growth rate, has been taken as a case to reflect on the context of small towns in India.
Findings – Due to out-migration and weakening of local indigenous population and change in occupation patterns, there is threat to continuity of the fairs and festivals. The processes revolving
around the urban fairs and festivals are driven though participation of various local stakeholders and mechanisms; hence, any attempts at strengthening or sustaining these need to stem from understanding of the various participants and their roles.
Practical implications – An understanding of the possibilities and issues in organising the fairs and festivals through stakeholder engagement can help develop solutions to sustain these, enabling cultural continuity and positive economic impact on the various stakeholders.
Originality/value – This paper creates a discussion on sustaining the little known cultural wealth of small and medium towns in Haryana among all local and external stakeholders with focus on fairs and festivals.
Keywords: Cultural tourism, Stakeholder engagement, Participatory approach,
Cultural and economic sustainability, Tourism potential, Rapid urbanization, Small and medium towns
Paper type Research paper
Introduction
Managing Sustainability in the Hospitality and Tourism Industry: Paradigms and Directions for the Future, 2014
A sustainable tourist destination is one that ensures the continuity of its natural and cultural ... more A sustainable tourist destination is one that ensures the continuity of its natural and cultural resources, along with being socially and economically viable. While the market forces represent commercial viability concerns, it is imperative that long-term goals are set for destination development that enable sustaining of the very cultural and natural resources that make the destinations unique. Economic leakages and insensitive development dilute the positive environmental, cultural and socioeconomic impacts, resulting in an adverse effect on sustainability at large. There is a contrast between the developed and developing world in terms of role played by government versus private
investments in providing or facilitating infrastructure, services and facilities that are critical for tourist destination creation and development. It is imperative that the challenges be understood and solutions found that focus
on a long-term sustainable approach, rather than short-term gains. The case studies bring out the various issues and approaches that can help get an overview of the current scenario with respect to tourism destination development. The success achieved by certain destinations, though true to their own unique contexts, can guide and inspire others to
emulate those practices that are relevant for them and be driven to seek their own unique solutions.
The process of preparation of City Development Plans (CDP) initiated under the Jawaharlal Nehru N... more The process of preparation of City Development Plans (CDP) initiated under the Jawaharlal Nehru National Mission for Urban Renewal (JNNURM) was picked up by the Madhya Pradesh Government as it commissioned the Plan preparation for all urban areas in the State. Mandav, better known as Mandu, is one such town of Madhya Pradesh that is also on the UNESCO World Heritage Tentative List since 1998 as ‘Group of Monuments at Mandu’. The process of plan preparation has given impetus to documentation, stakeholder consultations, analysis of proposals for the small town. It also provided an opportunity to understand the context in a holistic manner, bringing up a number of aspects related to World Heritage conservation and development through the course requiring in depth contemplation and prioritisation.
Global Competitiveness and Corporate Governance Imperatives in Emerging Economies, 2013
India is rich in cultural heritage resources that need to be integrated in the mainstream develop... more India is rich in cultural heritage resources that need to be integrated in the mainstream development process. The growing economy entails a strong corporate presence and the social responsibility programmes of these, offer the opportunity of engagement with the cultural heritage sector, aimed towards sustainable development, in turn preserving and promoting the cultural heritage of our country. Global examples have demonstrated how the objectives of CSR and heritage preservation can converge in an effective manner. While Indian corporate entities have also shown this engagement to some extent, a number of government schemes fostering public private participation have not received the acceptance of private corporations. An exploration of the global and national examples where CSR has caused a direct impact on heritage protection and continuity pave the way capitalisation of corporate engagement in the heritage sector. Further research opportunities exist in the area that can suggest possible answers for successful participatory models and encourage private corporations to get involved in the process of appropriate heritage conservation and management.
Technology, Internationalization & Customer Experiences: Proceedings of 5th International Conference on Services Management, 2011
The City Palace Complex, Udaipur is a heritage property being used as a museum that has undergone... more The City Palace Complex, Udaipur is a heritage property being used as a museum that has undergone a detailed planning exercise through an international grant, with implemented and proposed initiatives. Taking this as a case study, the planning and implementation frameworks for guiding development and management of the property have been analysed and an attempt has been made to establish
the link between service enhancements and sustainability of cultural heritage properties. The quality gap model has been applied to the services provided in the Palace Complex, to establish a systematic process for ensuring customer satisfaction. Customer satisfaction is further linked to sustainability by analysing current visitor and financial data trends. The case study illustrates an exemplary process of developing frameworks for guiding management and development of a cultural heritage site. Heritage properties are resources that can act as means of sustaining the cultural heritage and local economies, if developed and managed with appropriate guiding frameworks and management tools. It can be concluded that service enhancements in cultural heritage resources can act as means of sustaining the resources, boosting the local economy and generating livelihoods. The study encourages heritage property owners and entrepreneurs to invest on service enhancements in heritage resources and urges management and service industry professionals to understand the need and process of applying management tools and frameworks in such cases.
Context: Built, Living and Natural, Special Issue on Museums, 2011
In most Western cities, informal markets are seen as contributors to the vibrancy and culture. In... more In most Western cities, informal markets are seen as contributors to the vibrancy and culture. In India, these are perceived as urban eyesores that have to be 'dealt' with. The three informal markets of Delhi, like living museums, had deep historical and cultural roots to the sites, harboured skills and enabled the continuity of traditions and provided a
source of livelihood for several thousands. An attempt was made by the Genda Phool Project to expand the meaning and relevance of the markets and rescue them from being relocated to the outskirts of the city. But the eventual removal of the markets reemphasises the urgent need to debate
what constitutes and how to preserve urban cultural identity and assets.
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Papers by Parul G Munjal
Design/methodology/approach – An annual fair held in Sohna, a small town of Haryana, part of the District Gurgaon that has shown an exponential decadal urban growth rate, has been taken as a case to reflect on the context of small towns in India.
Findings – Due to out-migration and weakening of local indigenous population and change in occupation patterns, there is threat to continuity of the fairs and festivals. The processes revolving
around the urban fairs and festivals are driven though participation of various local stakeholders and mechanisms; hence, any attempts at strengthening or sustaining these need to stem from understanding of the various participants and their roles.
Practical implications – An understanding of the possibilities and issues in organising the fairs and festivals through stakeholder engagement can help develop solutions to sustain these, enabling cultural continuity and positive economic impact on the various stakeholders.
Originality/value – This paper creates a discussion on sustaining the little known cultural wealth of small and medium towns in Haryana among all local and external stakeholders with focus on fairs and festivals.
Keywords: Cultural tourism, Stakeholder engagement, Participatory approach,
Cultural and economic sustainability, Tourism potential, Rapid urbanization, Small and medium towns
Paper type Research paper
Introduction
investments in providing or facilitating infrastructure, services and facilities that are critical for tourist destination creation and development. It is imperative that the challenges be understood and solutions found that focus
on a long-term sustainable approach, rather than short-term gains. The case studies bring out the various issues and approaches that can help get an overview of the current scenario with respect to tourism destination development. The success achieved by certain destinations, though true to their own unique contexts, can guide and inspire others to
emulate those practices that are relevant for them and be driven to seek their own unique solutions.
the link between service enhancements and sustainability of cultural heritage properties. The quality gap model has been applied to the services provided in the Palace Complex, to establish a systematic process for ensuring customer satisfaction. Customer satisfaction is further linked to sustainability by analysing current visitor and financial data trends. The case study illustrates an exemplary process of developing frameworks for guiding management and development of a cultural heritage site. Heritage properties are resources that can act as means of sustaining the cultural heritage and local economies, if developed and managed with appropriate guiding frameworks and management tools. It can be concluded that service enhancements in cultural heritage resources can act as means of sustaining the resources, boosting the local economy and generating livelihoods. The study encourages heritage property owners and entrepreneurs to invest on service enhancements in heritage resources and urges management and service industry professionals to understand the need and process of applying management tools and frameworks in such cases.
source of livelihood for several thousands. An attempt was made by the Genda Phool Project to expand the meaning and relevance of the markets and rescue them from being relocated to the outskirts of the city. But the eventual removal of the markets reemphasises the urgent need to debate
what constitutes and how to preserve urban cultural identity and assets.
Design/methodology/approach – An annual fair held in Sohna, a small town of Haryana, part of the District Gurgaon that has shown an exponential decadal urban growth rate, has been taken as a case to reflect on the context of small towns in India.
Findings – Due to out-migration and weakening of local indigenous population and change in occupation patterns, there is threat to continuity of the fairs and festivals. The processes revolving
around the urban fairs and festivals are driven though participation of various local stakeholders and mechanisms; hence, any attempts at strengthening or sustaining these need to stem from understanding of the various participants and their roles.
Practical implications – An understanding of the possibilities and issues in organising the fairs and festivals through stakeholder engagement can help develop solutions to sustain these, enabling cultural continuity and positive economic impact on the various stakeholders.
Originality/value – This paper creates a discussion on sustaining the little known cultural wealth of small and medium towns in Haryana among all local and external stakeholders with focus on fairs and festivals.
Keywords: Cultural tourism, Stakeholder engagement, Participatory approach,
Cultural and economic sustainability, Tourism potential, Rapid urbanization, Small and medium towns
Paper type Research paper
Introduction
investments in providing or facilitating infrastructure, services and facilities that are critical for tourist destination creation and development. It is imperative that the challenges be understood and solutions found that focus
on a long-term sustainable approach, rather than short-term gains. The case studies bring out the various issues and approaches that can help get an overview of the current scenario with respect to tourism destination development. The success achieved by certain destinations, though true to their own unique contexts, can guide and inspire others to
emulate those practices that are relevant for them and be driven to seek their own unique solutions.
the link between service enhancements and sustainability of cultural heritage properties. The quality gap model has been applied to the services provided in the Palace Complex, to establish a systematic process for ensuring customer satisfaction. Customer satisfaction is further linked to sustainability by analysing current visitor and financial data trends. The case study illustrates an exemplary process of developing frameworks for guiding management and development of a cultural heritage site. Heritage properties are resources that can act as means of sustaining the cultural heritage and local economies, if developed and managed with appropriate guiding frameworks and management tools. It can be concluded that service enhancements in cultural heritage resources can act as means of sustaining the resources, boosting the local economy and generating livelihoods. The study encourages heritage property owners and entrepreneurs to invest on service enhancements in heritage resources and urges management and service industry professionals to understand the need and process of applying management tools and frameworks in such cases.
source of livelihood for several thousands. An attempt was made by the Genda Phool Project to expand the meaning and relevance of the markets and rescue them from being relocated to the outskirts of the city. But the eventual removal of the markets reemphasises the urgent need to debate
what constitutes and how to preserve urban cultural identity and assets.