ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 2,192 reviews

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Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,192 reviews

Customer review rating 5.0/5

Tina B. Friends - Confirmed reviews ALL

My stay was only one night but I was very pleased with the customer service. Thank you Freda for all your help!!!

Customer review rating 5.0/5

Hasani F. Couples - Confirmed reviews ALL

It was great

Customer review rating 3.5/5

Greg S. Couples - Confirmed reviews ALL

The hotel was fine. The air-conditioning wasn’t strong enough, but that was probably true for everyone during the heat wave. I thought it odd that they didn’t have any washcloths.

Dear Greg, Thank you for choosing our hotel and for sharing your review. Your feedback helps us maintain our standards. While we regret the issues with room amenities during exceptional weather, our team remains available 24/7 to address immediate needs. Finally, our prime location near key attractions and transit options aims to maximize every guest’s Brussels experience. We trust this benefited your stay. Thank you again. We look forward to welcoming you back soon. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Sonja P. Friends - Confirmed reviews ALL

Pros: Really great communication upfront – there was an issue with my credit card information and I was in contact with a helpful member of staff both by email and phone to take care of the problem. No problem with latecomers – both our twin rooms had a person arriving later and picking up a second room card was no problem. Once during the stay we even left our card in the room by accident and got a new one no questions asked! Perfect location – the city center and old town are only a few steps away. 2 tram lines take you here from Brussels Midi/Zuid in 10-12 minutes. Going to King Baudouin Stadium takes half an hour by metro with only 1 change. Comfy beds – I like my mattress on the softer side and it was comfortable for me, so were the pillows and blankets. Many mirrors – two mirrors in the bathroom and a second full sized one in the room. Free water – big bottles fit under the tap in the bathroom, but there is a free filtered (!) water dispenser with ice cold water in the lobby as well. Breakfast – it was included and had quite a big range to choose from – the scrambled eggs were delicious, they had chocolate muffins and pancakes, and there were many different kinds of juices and coffee drinks available. Cons: Overall room size – the twin room was not made for two people with 2 big suitcases. We luckily only had 1 big and 1 small suitcase, anything more would have taken up floor space that's simply not there. Electric outlets – there was only 2 sockets by the desk and one near the floor, so charging a phone on the bedside table was not possible for the person sleeping further away from the desk. Trashcan size – there was a tiny trash container in the bathroom and a tiny one in the room. We chose to sleep in sometimes and not have the room cleaned, so it filled up quickly within a day.

Dear Sonja, Thank you very much for your feedback. We’re grateful you shared your experience with us. Our staff takes pride in resolving pre-arrival issues promptly, and we’re pleased the bedding quality contributed to your comfort. The easy access to public transport and city highlights remains one of our strongest assets. While our room layout focuses on central positioning, we’ve noted your feedback about storage and charging options. These insights help us maintain transparency about our urban accommodation style. Thank you again for highlighting our convenient location and practical amenities like the chilled water station. These elements combine to create efficient city stays for our guests. We look forward to welcoming you back on a future trip. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Sandra F. Solo - Confirmed reviews ALL

The hotel is in an excellent location. The staff is very friendly and accommodating. The room was clean, the bed comfortable and multiple pillows provided. The only thing is that I really wish there had been a safe in the room.

Dear Sandra, Thank you very much for this kind review. We are thrilled you enjoyed your stay with us. Your kind words about our team’s welcoming approach and the comfort of your room mean a lot. We take pride in maintaining clean, cozy spaces for our guests to unwind. That said, we regret any inconvenience caused by the room setup. For security needs, our reception offers complimentary safes available around the clock. Finally, we’re delighted our central location made exploring Brussels’ vibrant heart so effortless for you. The entire team looks forward to seeing you again in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Other web-users rate our hotel

  • 2,301 reviews 9.7/10 Location
  • 2,531 reviews 4.6/10 Room
  • 1,635 reviews 8.6/10 Service
  • 71 reviews 3.8/10 WiFi
  • 1,711 reviews 2.5/10 Comfort
  • 863 reviews 7.2/10 Cleanliness
  • 842 reviews 8.2/10 Breakfast
  • 56 reviews 3.6/10 Bar

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