This paper analyses a successful cultural change experience within a large organization, Telefoni... more This paper analyses a successful cultural change experience within a large organization, Telefonica Group, a firm with a staff of over 148 000 people and whose volume of customers worldwide overcomes one hundred million, which allows it to maintain a clear leadership position in the Spanish-speaking telecommunications sector. Telefonica has passed from an informatic culture to an informational culture and is currently consolidating an E-culture that will enable it to become a true E-company. With the aim of keeping its leadership position, Telefonica designed Programa Lider.es (Leader Program.es), the main objective of which was the evolution of its business model towards E-business, a transformation that would make it possible to take advantage of the possibilities offered by new technologies and the Internet and create value by participating in businesses related to the digital era. The implementation of this program was not easy. This paper analyses the pillars that underpinned t...
This paper has as its main aim to analyse how corporate web pages can become an essential tool in... more This paper has as its main aim to analyse how corporate web pages can become an essential tool in order to detect strategic trends by firms or sectors, and even a primary source for benchmarking. This technique has made it possible to identify the key issues in the strategic management of the most excellent large Spanish firms and also to describe trends in their long-range planning, a way of working that can be generalised to any country or firm group. More precisely, two objectives were sought. The first one consisted in showing the way in which corporate websites make it possible to obtain direct information about the strategic variables which can define firms. This tool is dynamic (since web pages are constantly updated) as well as direct and reliable, since the information comes from the firm itself, not from comments of third parties (such as journalists, academicians, consultants...). When this information is analysed for a group of firms, one can observe their characteristic...
Digital technologies have had a tremendous impact on the world and have forced companies to adapt... more Digital technologies have had a tremendous impact on the world and have forced companies to adapt their business models, strategies and management practices. There is a scarcity of research about digital transformation in the energy sector, so this paper aims to analyze this phenomenon in the Oil & Gas sector through a comparative case analysis of eight market leading European Oil & Gas companies. To ensure an adequate methodological approach, the authors have applied Eisenhardt's framework to build theories from case study research. This article relies on multiple data collection methods. 26 interviews with 18 senior executives from the sample energy firms and two global consulting firms were completed in two separate phases. To complement these interviews, information and data were collected from a range of public sources, such as newspapers, video interviews, business magazines and analyst reports, as well as public information from the eight companies under analysis, such as annual and financial reports, company presentations, regulatory filings and announcements and company news. Our research highlights several transformational moves in the firms under study that bring substantial new capabilities and allow them to achieve market-leading positions in new and digitally native business areas-although modest in size. The sample firms mainly opt for combinations of small transformational strategies to achieve their large transformation goals. However, in many organizations, digital and business transformation initiatives suffer from poor governance and are typically just a collection of unconnected activities, piecemeal strategies and pilot projects. Developing a coherent transformation strategy, with the right structure and governance, remains a challenge for most organizations. This paper, leveraging the collective learnings from the eight companies studied, aims to help decision-makers with a conceptual guideline to select the most appropriate strategic tools when undergoing a transformation, based on four dimensions that are of high relevance across multiple strategic environments.
Journal of Enterprising Communities: People and Places in the Global Economy, 2019
Purpose The purpose of this paper is to explore sustainability and collaboration in supply chain ... more Purpose The purpose of this paper is to explore sustainability and collaboration in supply chain (SC) management designs and to develop a sustainable supply chain design (SCD) model. Design/methodology/approach First, a literature review of the principal theories and SC management approaches is discussed. Second, the development of a sustainable SCD model is described and explained. Third, the results and the operationalization of the model, which incorporates sustainable procurement elements based on the results of interviews from a case study, are outlined. Findings A framework is proposed to provide managers, practitioners and academics with a practical solution to make sustainable SC decisions in a more structured and consistent manner. Originality/value The paper presents a currently discussed problem about the design of differentiated supply chains to avoid or offset the effects of allocation issues in the electronic marketplace. Although past literature reviews provide valuab...
Business incubators can be defined as a service meant to promote entrepreneurship and firm creati... more Business incubators can be defined as a service meant to promote entrepreneurship and firm creation, especially within sectors characterised by a high innovative content. The present paper takes as its starting point a review of previous studies dedicated to the profitability of investments in general, and particularly to that of business incubators, seeking to propose an own method which can make it possible to measure both the economic and the social profitability of business incubators. The subsequent application of this method to the incubators based in a specific Spanish region will lead to the conclusion that incubators are undoubtedly profitable, since society recovers 2.8 euros via taxes from each euro invested. Nevertheless, a number of lacks become visible amongst our findings which should definitely be corrected. Hence our decision to make a number of suggestions aimed at improving both the operation of business incubators and their economic and social profitability levels.
It is important to learn about local residents' perceptions in relation to tourism and the presen... more It is important to learn about local residents' perceptions in relation to tourism and the presence of tourists who eventually become foreign residents, since tourism development is bound to have consequences of an economic, sociocultural and environmental nature. This paper has collected quantitative as well as qualitative information in order to analyze those effects in the case of a tourism destination located on the Costa Blanca (Spain). The impact of tourism development is additionally associated with local residents' satisfaction with their municipality. According to the conclusion reached, a connection exists between that satisfaction amongst local residents and the availability of new business opportunities, the development and maintenance of good relationships between local residents, foreign residents and tourists, and the international atmosphere which arises as a result.
Journal of Global Operations and Strategic Sourcing, 2019
Purpose This paper aims to examine information system (IS) outsourcing success through the satisf... more Purpose This paper aims to examine information system (IS) outsourcing success through the satisfaction achieved therewith. It simultaneously analyzes how IS outsourcing may influence the IS managers’ job. Design/methodology/approach The results obtained in a survey on this topic carried out over a 12-year period are described. The proposal consists in a model that relates the degree of outsourcing with the satisfaction achieved therewith, in which the influence exerted by IS on the systems manager’s job acts as a mediating variable. Findings The study concludes that the way in which outsourcing affects the IS managers positively influences the satisfaction achieved with this service. Research limitations/implications Outsourcing poses a great challenge for IS managers because they must devote more time to their managerial functions, and they need more knowledge too. These greater requirements or demands will most probably make these executives feel unsatisfied with outsourcing. How...
Carefully examining the site map of a firm with a well-developed website can provide both pattern... more Carefully examining the site map of a firm with a well-developed website can provide both patterns about its corporate strategyconsidering all the elements that surround the organizationand a primary source for benchmarking. Our paper's aim is to use this technique: (a) to highlight the key strategic management issues which affect the top large Spanish firms; and (b) to show trends identified amongst such companies during the last ten years. Our methodology consists of a content analysis focused on websites of the Ibex35 companies listed on the Spanish Stock Market. It includes drawing a comparison with these same websites as two photos with a difference of ten years. Rather than carrying out a breakdown of the businesses developed by each corporation, the appropriate approach is the assessment of their respective corporate principles, as this would allow for a better identification of the underlying managerial, organisational and strategic realities of these organisations. The results evidence the high usefulness of this technique when it comes to detecting the most significant strategic management issues faced by the leading large Spanish firms, as well as their evolution over time.
La entrega y recepcin de regalos ha sido investigada en diversos campos, incluido el comportamien... more La entrega y recepcin de regalos ha sido investigada en diversos campos, incluido el comportamiento del consumidor. El presente estudio analiza el comportamiento de disposicin de regalos no gustados de una muestra de 958 individuos adultos en Ecuador (un pas latinoamericano). A nivel descriptivo, el mtodo de disposicin ms frecuente de este tipo de regalos es el almacenamiento. A nivel multivariante, la edad, el gnero, el ingreso y el colectivismo del receptor; el impacto del regalo en la relacin dador-receptor; el tiempo transcurrido desde la recepcin del regalo; el precio estimado del regalo y si el regalo fue o no usado; predicen el mtodo de disposicin de los regalos no gustados. Adicionalmente se discuten estos resultados y sus implicaciones.
The study of clothing disposal systems, involving the flow of clothing from one household to anot... more The study of clothing disposal systems, involving the flow of clothing from one household to another, is of great interest because of the positive social and environmental consequences. Based on 35 in-depth interviews with adult men and women in Ecuador, a Latin American country, the authors sought to expand knowledge regarding one of these systems: clothing disposal by gifting to family, friends, and acquaintances. The respondents’ narratives indicated that the clothing disposal system by gifting is noncentric; based on social exchange, it strengthens the links between givers and recipients while allowing for clothes to circulate for a longer time. The data also indicated an intersection between age and gender, offering insight into how the process of clothing disposal by gifting develops within households. In some disposal events reported by participants, the clothing disposal system by gifting demonstrated autonomy, but in other events, it interacted with the clothing marketing s...
Information Systems outsourcing is a growing phenomenon in present-day firms that has generally b... more Information Systems outsourcing is a growing phenomenon in present-day firms that has generally been characterised with an insufficient level of detail and analysis. This is mainly due to the fact that outsourcing has been studied as a set of homogeneous services, failing to distinguish that there is a variety of contracts and ways to implement the outsourcing relationship. That is why this paper seeks to focus on all the aspects which define outsourcing contracts and relationships through the results of a survey carried out among the largest Spanish firms. An in-depth study has been performed, not only of the most often outsourced activities, but also of other attributes which capture the essence of the different outsourcing contract: the IT Outsourcing Configuration. A longitudinal study of many of these attributes is proposed that will help to foresee the future of IT outsourcing.
Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measur... more Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing.
The widespread growth of Information Systems outsourcing on an international scale contrasts shar... more The widespread growth of Information Systems outsourcing on an international scale contrasts sharply with the somewhat limited development of this practice in Spain. That is why the present paper deals with the situation of Information Systems outsourcing in this country. For this purpose, we have used the opinions and comments of those in charge of Information Systems departments at the largest Spanish firms through a normative Delphi study. Outsourcing makes it possible to achieve strategic as well as economic advantages and managers propose a number of ways to reduce the risks associated with this practice. Provider specialisation and permanent client-provider contact are key aspects in order to ensure outsourcing success and development. This paper is basically descriptive though it uses quantitative information. Furthermore, it refers exclusively to the context of large Spanish firms. Despite the limitations mentioned above, the paper has the advantage that in the panellists' words we interpret the results obtained, which means that we can largely ratify the results of the first questionnaire elaborated. Moreover, it is worth studying the Spanish outsourcing model, which is less developed and has not received as much attention from researchers as that of other Western countries.
This paper analyses a successful cultural change experience within a large organization, Telefoni... more This paper analyses a successful cultural change experience within a large organization, Telefonica Group, a firm with a staff of over 148 000 people and whose volume of customers worldwide overcomes one hundred million, which allows it to maintain a clear leadership position in the Spanish-speaking telecommunications sector. Telefonica has passed from an informatic culture to an informational culture and is currently consolidating an E-culture that will enable it to become a true E-company. With the aim of keeping its leadership position, Telefonica designed Programa Lider.es (Leader Program.es), the main objective of which was the evolution of its business model towards E-business, a transformation that would make it possible to take advantage of the possibilities offered by new technologies and the Internet and create value by participating in businesses related to the digital era. The implementation of this program was not easy. This paper analyses the pillars that underpinned t...
This paper has as its main aim to analyse how corporate web pages can become an essential tool in... more This paper has as its main aim to analyse how corporate web pages can become an essential tool in order to detect strategic trends by firms or sectors, and even a primary source for benchmarking. This technique has made it possible to identify the key issues in the strategic management of the most excellent large Spanish firms and also to describe trends in their long-range planning, a way of working that can be generalised to any country or firm group. More precisely, two objectives were sought. The first one consisted in showing the way in which corporate websites make it possible to obtain direct information about the strategic variables which can define firms. This tool is dynamic (since web pages are constantly updated) as well as direct and reliable, since the information comes from the firm itself, not from comments of third parties (such as journalists, academicians, consultants...). When this information is analysed for a group of firms, one can observe their characteristic...
Digital technologies have had a tremendous impact on the world and have forced companies to adapt... more Digital technologies have had a tremendous impact on the world and have forced companies to adapt their business models, strategies and management practices. There is a scarcity of research about digital transformation in the energy sector, so this paper aims to analyze this phenomenon in the Oil & Gas sector through a comparative case analysis of eight market leading European Oil & Gas companies. To ensure an adequate methodological approach, the authors have applied Eisenhardt's framework to build theories from case study research. This article relies on multiple data collection methods. 26 interviews with 18 senior executives from the sample energy firms and two global consulting firms were completed in two separate phases. To complement these interviews, information and data were collected from a range of public sources, such as newspapers, video interviews, business magazines and analyst reports, as well as public information from the eight companies under analysis, such as annual and financial reports, company presentations, regulatory filings and announcements and company news. Our research highlights several transformational moves in the firms under study that bring substantial new capabilities and allow them to achieve market-leading positions in new and digitally native business areas-although modest in size. The sample firms mainly opt for combinations of small transformational strategies to achieve their large transformation goals. However, in many organizations, digital and business transformation initiatives suffer from poor governance and are typically just a collection of unconnected activities, piecemeal strategies and pilot projects. Developing a coherent transformation strategy, with the right structure and governance, remains a challenge for most organizations. This paper, leveraging the collective learnings from the eight companies studied, aims to help decision-makers with a conceptual guideline to select the most appropriate strategic tools when undergoing a transformation, based on four dimensions that are of high relevance across multiple strategic environments.
Journal of Enterprising Communities: People and Places in the Global Economy, 2019
Purpose The purpose of this paper is to explore sustainability and collaboration in supply chain ... more Purpose The purpose of this paper is to explore sustainability and collaboration in supply chain (SC) management designs and to develop a sustainable supply chain design (SCD) model. Design/methodology/approach First, a literature review of the principal theories and SC management approaches is discussed. Second, the development of a sustainable SCD model is described and explained. Third, the results and the operationalization of the model, which incorporates sustainable procurement elements based on the results of interviews from a case study, are outlined. Findings A framework is proposed to provide managers, practitioners and academics with a practical solution to make sustainable SC decisions in a more structured and consistent manner. Originality/value The paper presents a currently discussed problem about the design of differentiated supply chains to avoid or offset the effects of allocation issues in the electronic marketplace. Although past literature reviews provide valuab...
Business incubators can be defined as a service meant to promote entrepreneurship and firm creati... more Business incubators can be defined as a service meant to promote entrepreneurship and firm creation, especially within sectors characterised by a high innovative content. The present paper takes as its starting point a review of previous studies dedicated to the profitability of investments in general, and particularly to that of business incubators, seeking to propose an own method which can make it possible to measure both the economic and the social profitability of business incubators. The subsequent application of this method to the incubators based in a specific Spanish region will lead to the conclusion that incubators are undoubtedly profitable, since society recovers 2.8 euros via taxes from each euro invested. Nevertheless, a number of lacks become visible amongst our findings which should definitely be corrected. Hence our decision to make a number of suggestions aimed at improving both the operation of business incubators and their economic and social profitability levels.
It is important to learn about local residents' perceptions in relation to tourism and the presen... more It is important to learn about local residents' perceptions in relation to tourism and the presence of tourists who eventually become foreign residents, since tourism development is bound to have consequences of an economic, sociocultural and environmental nature. This paper has collected quantitative as well as qualitative information in order to analyze those effects in the case of a tourism destination located on the Costa Blanca (Spain). The impact of tourism development is additionally associated with local residents' satisfaction with their municipality. According to the conclusion reached, a connection exists between that satisfaction amongst local residents and the availability of new business opportunities, the development and maintenance of good relationships between local residents, foreign residents and tourists, and the international atmosphere which arises as a result.
Journal of Global Operations and Strategic Sourcing, 2019
Purpose This paper aims to examine information system (IS) outsourcing success through the satisf... more Purpose This paper aims to examine information system (IS) outsourcing success through the satisfaction achieved therewith. It simultaneously analyzes how IS outsourcing may influence the IS managers’ job. Design/methodology/approach The results obtained in a survey on this topic carried out over a 12-year period are described. The proposal consists in a model that relates the degree of outsourcing with the satisfaction achieved therewith, in which the influence exerted by IS on the systems manager’s job acts as a mediating variable. Findings The study concludes that the way in which outsourcing affects the IS managers positively influences the satisfaction achieved with this service. Research limitations/implications Outsourcing poses a great challenge for IS managers because they must devote more time to their managerial functions, and they need more knowledge too. These greater requirements or demands will most probably make these executives feel unsatisfied with outsourcing. How...
Carefully examining the site map of a firm with a well-developed website can provide both pattern... more Carefully examining the site map of a firm with a well-developed website can provide both patterns about its corporate strategyconsidering all the elements that surround the organizationand a primary source for benchmarking. Our paper's aim is to use this technique: (a) to highlight the key strategic management issues which affect the top large Spanish firms; and (b) to show trends identified amongst such companies during the last ten years. Our methodology consists of a content analysis focused on websites of the Ibex35 companies listed on the Spanish Stock Market. It includes drawing a comparison with these same websites as two photos with a difference of ten years. Rather than carrying out a breakdown of the businesses developed by each corporation, the appropriate approach is the assessment of their respective corporate principles, as this would allow for a better identification of the underlying managerial, organisational and strategic realities of these organisations. The results evidence the high usefulness of this technique when it comes to detecting the most significant strategic management issues faced by the leading large Spanish firms, as well as their evolution over time.
La entrega y recepcin de regalos ha sido investigada en diversos campos, incluido el comportamien... more La entrega y recepcin de regalos ha sido investigada en diversos campos, incluido el comportamiento del consumidor. El presente estudio analiza el comportamiento de disposicin de regalos no gustados de una muestra de 958 individuos adultos en Ecuador (un pas latinoamericano). A nivel descriptivo, el mtodo de disposicin ms frecuente de este tipo de regalos es el almacenamiento. A nivel multivariante, la edad, el gnero, el ingreso y el colectivismo del receptor; el impacto del regalo en la relacin dador-receptor; el tiempo transcurrido desde la recepcin del regalo; el precio estimado del regalo y si el regalo fue o no usado; predicen el mtodo de disposicin de los regalos no gustados. Adicionalmente se discuten estos resultados y sus implicaciones.
The study of clothing disposal systems, involving the flow of clothing from one household to anot... more The study of clothing disposal systems, involving the flow of clothing from one household to another, is of great interest because of the positive social and environmental consequences. Based on 35 in-depth interviews with adult men and women in Ecuador, a Latin American country, the authors sought to expand knowledge regarding one of these systems: clothing disposal by gifting to family, friends, and acquaintances. The respondents’ narratives indicated that the clothing disposal system by gifting is noncentric; based on social exchange, it strengthens the links between givers and recipients while allowing for clothes to circulate for a longer time. The data also indicated an intersection between age and gender, offering insight into how the process of clothing disposal by gifting develops within households. In some disposal events reported by participants, the clothing disposal system by gifting demonstrated autonomy, but in other events, it interacted with the clothing marketing s...
Information Systems outsourcing is a growing phenomenon in present-day firms that has generally b... more Information Systems outsourcing is a growing phenomenon in present-day firms that has generally been characterised with an insufficient level of detail and analysis. This is mainly due to the fact that outsourcing has been studied as a set of homogeneous services, failing to distinguish that there is a variety of contracts and ways to implement the outsourcing relationship. That is why this paper seeks to focus on all the aspects which define outsourcing contracts and relationships through the results of a survey carried out among the largest Spanish firms. An in-depth study has been performed, not only of the most often outsourced activities, but also of other attributes which capture the essence of the different outsourcing contract: the IT Outsourcing Configuration. A longitudinal study of many of these attributes is proposed that will help to foresee the future of IT outsourcing.
Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measur... more Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing.
The widespread growth of Information Systems outsourcing on an international scale contrasts shar... more The widespread growth of Information Systems outsourcing on an international scale contrasts sharply with the somewhat limited development of this practice in Spain. That is why the present paper deals with the situation of Information Systems outsourcing in this country. For this purpose, we have used the opinions and comments of those in charge of Information Systems departments at the largest Spanish firms through a normative Delphi study. Outsourcing makes it possible to achieve strategic as well as economic advantages and managers propose a number of ways to reduce the risks associated with this practice. Provider specialisation and permanent client-provider contact are key aspects in order to ensure outsourcing success and development. This paper is basically descriptive though it uses quantitative information. Furthermore, it refers exclusively to the context of large Spanish firms. Despite the limitations mentioned above, the paper has the advantage that in the panellists' words we interpret the results obtained, which means that we can largely ratify the results of the first questionnaire elaborated. Moreover, it is worth studying the Spanish outsourcing model, which is less developed and has not received as much attention from researchers as that of other Western countries.
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