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Frequently Asked Questions

Everything you want to know about us, our process, and our treatments.

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Frequently Asked Questions

General

01 How does AgelessRx work?

At AgelessRx, we believe in the power of preventative healthcare, with a focus on not just how many years you live (lifespan), but the quality of those years (healthspan).

Our mission is to unlock the potential of human longevity by being the most trusted longevity platform, providing research-driven products to not only democratize awareness to promising longevity interventions, but to empower every person to take control of their healthspan. To do that, we provide the longevity tools and guidance you need so you can defy the gravity of aging and improve your quality of life for years to come.

To get started, you’ll complete an online medical intake form to gather information for the healthcare provider about your lifestyle, health habits, and medical history. Once you’ve completed your intake, our system will match you with a US-licensed medical provider who will review your unique medical history to see if your preferred treatment is right for you. Depending on your state, we may require a video consultation with one of our providers prior to approving your prescription.

If the provider determines that a prescription is appropriate for your unique medical history, we will work with one of our certified pharmacy partners to start your order. Allowing for a few days to ensure quality control, your prescription will be delivered to the address you provided in discreet packaging, free of charge.

If your provider has any concerns your requested prescription is not appropriate for you, they will work with you to find an alternative that’s a better fit for your unique medical background.

02 What are the benefits of using AgelessRx?

We set ourselves apart with our commitment to member outcomes. We start with the customer and work backwards, working to provide you expert guidance, ongoing support, personalized recommendations, and science-backed treatment plans.

We’re here to help you take control of your health with our comprehensive member onboarding to fully understand your unique medical background and goals. With access to online visits with our base of US-licensed providers, they’ll work with you to help you understand the risks and benefits of longevity treatments and how they may help delay or prevent the onset of age-related disease.

Our platform is designed to give you healthcare on your terms with easy access to online doctor visits, 100% online prescription and refill requests, and expert-designed tools to show your progress, all from the comfort and privacy of your home. Each treatment that we offer is backed by the latest peer-reviewed scientific studies, and every prescription is fulfilled by a US-licensed pharmacy with numerous methods of quality assurance.

We also believe in transparency with education to side effects and the ability to pause or cancel your prescription at any time—no strings attached.

As your longevity journey continues, your expert care team and dedicated customer support team will check in regularly on your progress to ensure that you’re hitting all your health goals and make any necessary adjustments to help you succeed.

03 Where are your products sourced from?

All medications offered on our platform are subject to the same FDA audit and quality controls as any pharmacy medication in the US. Similar to your local pharmacy, medications may originate from the US or another country (this is especially common for generic drugs). All medications are dispensed and shipped from a certified US-based pharmacy, subject to strict manufacturing and approval processes. All medication is purchased from a facility that is registered and inspected by the FDA.

We are serious about the safety of the products we offer and make every effort to ensure you receive the highest quality medications. Our products are evaluated by the same standards and approval processes that allow these and other medications to be sold at national pharmacies like Walgreens and CVS. If you would like to know more about where your products are manufactured or how they are dispensed, please do not hesitate to contact our team.

04 Which pharmacies are shipping my order?

We partner with US-based licensed pharmacies that are 503A compounding pharmacies, which require strict FDA compliance, including undergoing regular inspections of their facilities and products while following state and federal regulations.

All our pharmacy partners go through rigorous quality assurance testing, sourcing from FDA-approved distributors, complying with state boards, and receiving a valid Certificate of Analysis (COA). Our pharmacy partners choose to go above and beyond, achieving voluntary certifications and accreditations, including LegitScript certification, National Association of Boards of Pharmacy® (NABP®), and/or PCAB Accreditation.

Every pharmacy we work with is 503A certified, meaning all compounding is overseen by licensed pharmacists with compounding-specific training.

05 Why am I asked to provide my ID and selfie?

We require your ID and selfie to verify your age and identity in order to be in compliance with certain regulations. Any personal information you provide us is stored on a secure server to protect your privacy. If you are not comfortable submitting your ID/Selfie online, please email us at [email protected].

06 What makes AgelessRx different from other telemedicine companies?

We set ourselves apart with our dedicated commitment to member outcomes.

Our comprehensive medical intakes ask each member to provide their unique health history so our expert providers can provide hand-tailored guidance and ensure qualification for any prescription.

Unlike other telemedicine services, our medical support doesn’t stop after your purchase. Each member has continuous access to their provider and member support team, completely online to align with your schedule, with recurring check-ins to help you see your progress.

07 My medication was shipped from a compounding pharmacy. How is that different than a regular pharmacy?

Every pharmacy we work with is a licensed 503A or 503B compounding pharmacy, meaning all compounding is overseen by licensed pharmacists with compounding-specific training. All compounding takes place at a licensed pharmacy, complies with state boards, receives a valid Certificate of Analysis (COA), and is made at a FDA-registered facility.

All compounding products are produced in compliance with United States Pharmacopeia (USP) chapters or the National Formulary (NF) monograph to ensure member safety and maintain drug quality and purity.

Most compounding pharmacies also function as a standard retail pharmacy. Some of the prescriptions we currently offer are only available through custom compounding (for example NAD+), whereas Metformin is a commercially available medication and does not need compounding. Our pharmacy partners source Metformin from the same manufacturers and wholesalers as all other pharmacies in the US, such as Walgreens or CVS.

08 Why am I being asked to book a video consultation? I thought it was all online?

Some states require people to book a video consultation with the provider before a prescription can be approved. If you live in a state that requires a video consultation, we will email you a link to select a date and time most convenient for you. However, any member can request a video consultation, and providers may request that you complete a video consultation at their discretion.

Video consultations are 100% online and provided at no additional cost. Each consultation is brief, lasting only 5-10 minutes.

Please note that you will not be charged for your prescription until you are approved. If you live in a state that requires a video consultation, you will not be approved or charged until you schedule and complete a video consultation.

09 Will I receive ongoing support from AgelessRx?

Yes! Each member has on-demand, continuous access to their provider and member support team, with recurring check-ins to help you see your progress. Your support team is also trained to provide personalized assistance across multiple, convenient communication channels including email, phone, and your secure patient portal.

We reply to 100% of messages, negative or positive, even if you aren’t a current member, to give you any information you need to make the best decision for you. Plus, all our employees are trained to always protect your privacy.

10 Do I need to visit a clinic to get my prescription from AgelessRx?

No, but you can request a brief video consultation with a US-licensed provider if you prefer.

AgelessRx is a 100% online experience that brings the quality and expertise of a clinic to the comfort of your home. We strive to make your health goals as convenient and accessible as possible, and that means giving you on-demand access to medical experts.

All prescription requests are reviewed by a US-licensed medical professional to determine whether or not it is appropriate for you. Some states may require a video consultation before approval, but our providers are happy to schedule an initial video consultation for any member. Providers may also request that you complete a video consultation at their discretion. All video consultations are provided at no additional cost, regardless of your state’s requirements.

Please note that you will not be charged for your prescription until you are approved. If you do not request a video consultation in a state that requires it, you will receive notification of your approval status via email.

Should you have any questions, or if you would like to request a video consultation, please don’t hesitate to contact your care team.

11 Is my information safe with AgelessRx?

Your privacy and safety are our top priority. We prioritize the privacy of your data and comply with the latest safety regulations, storing all data on a secure server. For more information, you can review our Privacy Policy here.

12 Do you take insurance? Can I submit my AgelessRx receipts for out-of-network reimbursement?

No. Please see this page for more information about how AgelessRx interacts with healthcare coverage.

More questions? We’re here for you.

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