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Regional telephone numbers and standard business hours for Red Hat's Technical Support offerings.
Locations	Standard Business Hours (local times)	Offered Languages	Phone Numbers
United States and Canada	Premium customer support available 24/7	Supports English	+1-919-301-3003
Mexico	Premium customer support available 24/7	Supports English & Spanish	+54-11-4329-7398
Latin America (excl. Brazil)	Available from 9 AM to 6 PM Monday-Friday (local time) Premium customer support available 24/7	Supports English & Spanish	Argentina: +54-11-4329-7398
Brazil	Available from 9 AM to 6 PM Monday-Friday (local time) Premium customer support available 24/7	Supports English, Spanish, Portuguese	Other (Supports English and Spanish): +54-11-4329-7398 Other (Supports English and Portuguese): +55-11-3529-6006
Europe	Winter/Spring: 9 a.m. to 5 p.m. CET Summer/Fall: 9 a.m. to 5 p.m. CEST	Supports English, French, German, Italian, Spanish	France (Supports French): +44-1252-362-711 Italy (Supports Italian): +44-1252-362-725 Spain (Supports Spanish): +44-1252-362-728 German (Supports German): +44-1252-362-713 United Kingdom (Supports English): +44-1252-362-710 Other (Supports English): +44-1252-362-710 Other (Supports French): +44-1252-362-711 Other (Supports German): +44-1252-362-713 Other (Supports Italian): +44-1252-362-725 Other (Supports Spanish): +44-1252-362-728
Middle East	Available from 9 AM to 5 PM Saturday-Thursday (local time)	Supports English	Other: +44-1252-362-710
Africa	Available from 9 AM to 5 PM Monday-Friday (local time)	Supports English, French, German, Italian, Spanish	Other Supports English: +44-1252-362-710 Supports French: +44-1252-362-711 Supports German: +44-1252-362-713 Supports Italian: +44-1252-362-725 Supports Spanish: +44-1252-362-728
Asia-Pacific	Available from 9 AM to 5 PM Monday-Friday (local time) excluding India Available for customers in India from 9 AM to 6 PM Monday-Friday (local time)	Supports Mandarin, Cantonese, Japanese, Korean, English	Australia (Supports English): +61-3-9624-8100 China (Supports English and Mandarin): +86-(010)-62608130 +86-(400)-8902100 Hong Kong and China (Supports English and Cantonese): +852-36150747 India (Supports English): 000-800-919-0891 Japan (Supports Japanese): +81-(3)-63327654 Japan (Supports English): +81-(3)-45881313 Korea (Supports Korean): +82-(704)-7325952 Singapore (Supports English): +65-6490-4200 Taiwan (Supports English and Mandarin): +886-0801491501
All other Asia-Pacific	Available from 9 AM to 5 PM Monday-Friday (local time)	Supports English, Mandarin, Cantonese, Japanese, Korean	Supports English: +61-3-9624-8100 Supports English: +65-6490-4200 Supports English: +81-(3)-45881313 Supports Mandarin: +86-(10)-62608130 Supports Cantonese: +852-36150747 Supports Japanese: +81-(3)-63327654 Supports Korean: +82-(2)-34902906

ReaR Config Helper

This application helps you generate Relax-and-Recover (ReaR) configuration files for system backup and disaster recovery. It guides you through key settings and generates local.conf files based on your requirements. You’ll get clear configuration options for rescue media, backup methods, and firmware settings.

Red Hat IdM Upgrade Helper

This application simplifies upgrading your Identity Management (IdM) environment to a newer RHEL version. It provides end-to-end guidance—highlighting deprecated and removed functionalities, validating prerequisites with environment checks, and outlining the upgrade steps. You’ll receive clear instructions for adding new IdM replicas, decommissioning old servers, and mitigating risks specific to your upgrade path.

ReaR Config Helper

Red Hat IdM Upgrade Helper

Non-volatile Memory Express

NVMe (Non-Volatile Memory Express) is a high-performance storage protocol specifically designed to maximize the potential of non-volatile memory, such as SSDs, when connected over a PCIe interface. This application will guide you through the process of configuring NVMe for network hosts using various transport protocols, including RDMA (Remote Direct Memory Access), FC (Fibre Channel), and TCP.

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Non-volatile Memory Express

Red Hat Out Of Memory Analyzer

Postfix Configuration Helper

Red Hat OpenShift Network Calculator

SSH Vulnerability Helper

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ODF Sizing Tool

Red Hat OpenShift Container Platform Update Graph

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Kickstart Converter

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Red Hat Virtualization Upgrade Helper

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RHEL Tuner for Oracle

Red Hat Memory Analyzer

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Registration Assistant

Kickstart Generator

Network Bonding Helper

Kernel Oops Analyzer

Kdump Helper

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