Papers by Hanne Nicolajsen
In this chapter we combine two subjects that are in our heart: e-services and diffusion of innova... more In this chapter we combine two subjects that are in our heart: e-services and diffusion of innovation. By drawing on earlier research on e-services, innovation, and technology adoption we investigate the factors that influence adoption of e-services in a specific academic library, Roskilde University Library (RUB). The conclusion of this research is that both external environmental factors and internal organizational factors are important factors in adoption of e-services at Roskilde University Library. However the study shows that external factors such as government intervention and technological development might have been having a more important role than other external factors and that top management might have more influence on radical e-services adoption than other factors in the organizational context.
Telematics and Informatics, 2009
Mobile and wireless communications: Technologies, applications, business models and diffusion Thi... more Mobile and wireless communications: Technologies, applications, business models and diffusion This issue of Telematics and Informatics examines developments in mobile and wireless communications with respect to new and upcoming applications and markets. The issue starts with a paper on the development trajectories of different mobile and wireless technologies and thereafter gives emphasis to questions regarding the upcoming uses of the opportunities provided by technology and the relevant business models and diffusion patterns foreseen.
I artiklen argumenteres der for, at kunder kan vaere aktive partnere i forbindelse med radikale s... more I artiklen argumenteres der for, at kunder kan vaere aktive partnere i forbindelse med radikale service innovationer. Artiklen er bygget op omkring en teoretisk forståelse af hvad radikal innovation er og hvad kundeinvolvering er og kan vaere, herunder hvilke udfordringer der er. På baggrund af en case omkring radikale service innovationer i en rådgivende ingeniørvirksomhed argumenteres der for de saerlige udfordringer, der er, når kunder inddrages i radikale service innovationer. Konklusionen er, at det dels kraever en anden forståelse og tilgang til kunde/leverandør relationen, desuden at der er behov for løbende samarbejde, hvor kreativitet er afgørende. Dette stiller krav til nye måder at kommunikere mellem kunder og rådgiver.
Library Management, 2010
Purpose: The purpose of this article is to investigate whether management and employees in academ... more Purpose: The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what are these user roles.
Journal of Business & Industrial Marketing, 2011
Purpose -The paper aims to investigate how customers may contribute to radical innovation in cons... more Purpose -The paper aims to investigate how customers may contribute to radical innovation in consultancy services and the conditions needed for customers to be involved in such radical service innovations. Design/methodology/approach -The paper uses a qualitative case study approach including rich descriptions based primarily on interviews to investigate an extreme example of successful customer involvement in the development of radical service innovations at Ramboll, a leading Scandinavian engineering consultancy. Findings -The study reveals that customers may be involved in radical innovation processes to different degrees. However, actively involving customers in radical services innovation require a relationship between the customer company and the service provider that might be described as a partnership in which ongoing learning takes place to develop new solutions. The findings reveal that unsolved problems as well as personal trust are key in making customers involved in radical service innovations. Customers involved actively are further characterised by possessing high expertise and extraordinary personal engagement. Research limitations/implications -As in all case studies, the main limitation of the study is the generalisability of the findings. More cases would help to shed light on the generalisability of the findings across other radical innovation projects within the same company or in similar types of company.
International Journal of E-services and Mobile Applications, 2009
The concept of e-services has gained increasing use lately. There is, however, no general agreeme... more The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services. [Article copies are available for purchase from InfoSci-on-Demand.com]
Studies show that the phase of idea generation is essential for developing innovating new service... more Studies show that the phase of idea generation is essential for developing innovating new services. This phase can be based on involvement of potential users or customersand generally these can contribute positively to the generation of ideas. This paper takes is basis in the new service design of converged mobile rich media services for handheld devices (mobile phones). The overall purpose is to discuss the premises, methods, challenges and limitations, for idea generation based on involvement of users. The paper discusses the challenges of user involvement in a specific; the CAMMP project, where different stakeholders all need to have a saying in the service development for rich, mobile broadcasting services.
This article looks at the problem of retaining female students in IT educations. It is argued tha... more This article looks at the problem of retaining female students in IT educations. It is argued that there are changes to be made at the university were the male domination is resulting in a limited approach to teaching IT both with regard to content and methods. Emphasis on more modern teaching methods and application of technology is needed as well as elimination of female hostile attitudes. The findings are based on a literature review supplemented with results from a work shop with students from a technical university.
Service Innovations
IEEE Vehicular Technology Magazine, 2010
ABSTRACT This article discusses the challenges in relation to an ongoing project named converged ... more ABSTRACT This article discusses the challenges in relation to an ongoing project named converged advanced mobile media platform (CAMMP), where all the different stakeholders need to have a saying in the service development for the upcoming rich, mobile broadcasting services.
USERS ARE INNOVATORS - REQUIREMENTS GENERATION FOR MOBILE TV
ABSTRACT Generation of user requirement is in itself a challenge; user requirements are volatile ... more ABSTRACT Generation of user requirement is in itself a challenge; user requirements are volatile and difficult to express, and often users cannot imagine what the future might hold in relation to the technology they have to address. Dealing with upcoming or immature technologies, this becomes even more complicated. The purpose of this paper is to discuss the challenges lying ahead when creating user requirements in relation to mobile television and content on mobile devices. The paper will address challenges and methodological considerations in relation to a specific project; the CAMMP project. The methodological challenges direct how users can be involved in the user requirement generation and in that way become innovators.
Mobile TV is still in its infancy in respect to identifying new services/content, which deploy th... more Mobile TV is still in its infancy in respect to identifying new services/content, which deploy the technology convergence of broadcasting, Internet and radio while satisfying the user with respect to interactivity, sociability and content, and at the same time fit the small screen of a mobile phone. This paper reports on a semi-field trial performed with a group of young, IT literate users provided with handheld devices and the possibility of watching mobile TV as a basis for creation of ideas for more advanced services. The results shows that this group of users looks for personalized services and content, which have a high sociability factor.
This case study discusses variation and formalization strategies for managing technology-use medi... more This case study discusses variation and formalization strategies for managing technology-use mediation of Web-based groupware technologies in an organizational context. Research and development projects of a multi-national pharmaceutical company entail a close collaboration between many geographically distributed actors. The use of a groupware technology in long term, cross-disciplinary and distributed development projects has been investigated in order to understand how Web-based technologies for collaboration become part of organizational work practices. In this paper, the work of project assistants in setting up and promoting the technology is described and analyzed as technology-use mediation. The ways in which the project assistants position themselves as system administrators by delegating access rights, providing content, and advocating use among development project members are identified as crucial to the integration of the groupware technology in work practices. Two configurations of the groupware technology and the cooperation within the development projects are compared under the metaphors of "the ultimate communication tool" and "a set of private and safe workspaces" respectively. The differences between them are brought forth to discuss the roles of the project assistants and the variety of ongoing meta-structuring activities. In conclusion, formalizing the technology-use mediations is discussed as beneficial if it renders the position of the project assistants more visible within the organization. This need not induce uniformity of configurations across the development projects, but might strengthen the mediating position of the project assistant and how well the groupware technology is suited to the local work practices.
Data from a survey on digital strategies in the Danish public sector reveals sparse IT-strategy d... more Data from a survey on digital strategies in the Danish public sector reveals sparse IT-strategy diffusion and limited use of advanced first-mover technologies. The survey contrasts the picture of the public sector as a digital dynamo and challenges the rational views on IT-strategy formulation. Facing incrementally orchestrated strategies, the paper suggests that more attention is given to the exploitation phase in organizations facing challenges in the policy, managerial and economic domains.
Data from a survey on digital strategies in the Danish public sector reveals sparse IT-strategy d... more Data from a survey on digital strategies in the Danish public sector reveals sparse IT-strategy diffusion and limited use of advanced first-mover technologies. The survey contrasts the picture of the public sector as a digital dynamo and challenges the rational views on IT-strategy formulation. Facing incrementally orchestrated strategies, the paper suggests that more attention is given to the exploitation phase in organizations facing challenges in the policy, managerial and economic domains.
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Papers by Hanne Nicolajsen